Our values and ideas shape our vision and strategy, inform our daily actions and serve as the foundation for our long-range planning. 

Values

To be effective we must respond to the changing needs of the individuals and communities we serve and spark the exchange of ideas among many communities and constituencies. It’s essential that we recognize and respond to the evolving needs of our constituents and the changing nature of our market.

Isolation is common to unhealthy communities and organizations. We therefore seek the intersection of multiple constituencies and work with organizations and individuals from diverse perspectives to break down economic and social barriers and help create strong communities.

Low-income communities and residents need and are entitled to high-quality expertise and services. We work to deliver that excellence through staffing, technology, and infrastructure that promote efficiency and innovation.

The culture of our organization should reflect the values we bring to bear on the work we do and the communities we serve. As Mahatma Gandhi said, “We must become the change we want to see in the world.”

Systemic change drives powerful, broad-reaching and long-lasting results. We seek ways to improve industry results, and to develop solutions that can be replicated on a nationwide basis.

Asking the right questions is fundamental to good leadership. As our world evolves, our questions must evolve. We endeavor to increase our awareness of the transformational shifts that affect the communities we serve and the environment in which we operate.